COVID-19 restrictions

How we’re operating in the face of COVID-19

We remain open and online

In the event of the Victorian government imposing restrictions, our team is able to switch from being in the office to a fully remote, online operation. During these times business runs as usual but in an online environment.

You can continue to access information about our operations and your investments during restrictions by utilising any of our contact channels:

• Phone: 1800 996 888 during our regular hours of 8.30am to 5.00pm

• Email:

• This website

• Your usual U Ethical relationship manager

• Your Online Investor Portal account

We encourage you to use online communication methods

Due to the impact of COVID-19 on Australia Post mailing services and our operations, any direct mail correspondence will be delayed. As such, it would be far timelier and very helpful if you would communicate with us via telephone or email.

Under these conditions, please submit any forms to us via email at If you do not have access to internet or electronic facilities, please give us a call.

Changing your contact preference to email

Opting to receive communications via email is the best way to adjust to the new restrictions and ensure we can communicate with you more easily and quickly. To switch to email you may notify us of your preferred email address by phone or email. If you already have an Online Investor Account you may update your email address via the portal.

Need help getting online?

If you do not have an Online Investor Account and would like to arrange one, please call us so we may assist you to either set up one, or to talk you though other ways we may register an email address for you.

Keeping your details secure

If you are unsure whether an email from U Ethical is genuine, please contact us via phone first before clicking on any link or downloading any attachments. U Ethical would never request your password or responses to your security questions via email.

We no longer accept cheques

To avoid delay and disruption from postal services as well as to ensure the health and safety of our team and the community, we no longer accept physical cheques. We can offer a range of alternative payment receipt methods. To understand more about these and to establish the most suitable for you, please call us on 1800 996 888 or email